Support

In order for our Technical Support Team to better support you, we ask that you please fill out the below form with as much information as possible and one of our technicians will get in touch with you within one business day.

This form is if you need technical assistance on a unit you currently own. If you are inquiring about a set up you are interested in or looking at please fill out our Contact Us form and one of our engineers will contact you as soon as possible.

Contact Technical Support

First Name *

Last Name *

Email *

Phone 1 *

Description of Problem *

Incoming Voltage (L1-L2) *

Please select one208-250v480v

 

 

Is there a single phase Transformer before the phase converter? *

Yes No

 

Is there a three phase transformer after the phase converter? *

Yes No

 

If there is a transformer involved, what are the specs?

What type of load are you running? *

 

What are the load power requirements? *

 

What are the Voltages on the output of the phase converter with your load running?

T1-T2 Voltage *

T2-T3 Voltage *

T1-T3 Voltage *

 

Idler Connections should be done as follows:

240v incoming power: A(1-7) B(2-8) C(3-9) 4,5,6 are bolted to each other and not connected to any other wires

480v incoming power: A-1, B-2, C-3, (4-7), (5&8), (6&9).

BE SURE GROUND WIRES ARE ONLY ATTACHED TO GROUND LUGS.

Have you verified your idler connections? *

Yes No

Your Request will be reviewed and one of our technicians will contact you with-in 24 hours or by the next business day.